To route the request correctly, contact our customer care team for order, shipping, return, exchange, payment, product-information, or privacy questions.
Order Requests
As part of our support standard, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.
Customer Care Hours
For a clear service request, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.
Merchant and Customer Care Information
For customer reference, Store name: Sun Bum
Under the applicable store policy, Contact email: Support@SunBmz.shop
To support a timely response, Phone: 8326599890
Within our stated service hours, Physical and return address: 535 S Alamo St, San Antonio, TX 78205, US
For customer-care requests, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).